Privacy Policy

At ITS Creative Sdn. Bhd. (“ITS Creative,” “we,” “our,” or “us”), we value your privacy and are committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, software, and digital solutions. By using our services, you agree to the practices outlined below.

1. Information We Collect

We may collect the following types of information when you interact with our website, applications, or services:

• Personal Data: Name, email, phone number, address, payment details.
• Account Data: Login credentials, membership or loyalty program details.
• Usage Data: Website traffic analytics, device/browser information, cookies, session logs.
• E-Commerce Data: Product preferences, order history, payment transactions (processed securely via third-party providers).
• AI Data: Input provided for AI tools (e.g., text prompts, uploaded content) which may be processed for content generation, system training, or service optimization.

2. How We Use Your Information

Your data is collected and used for the following purposes:

• To deliver and improve our software, websites, and applications.
• To provide personalized customer experiences.
• To process secure payments and manage transactions.
• To enable AI-driven features (e.g., automated content generation, predictive analytics).
• To enhance platform security, detect fraud, and prevent misuse.
• To send updates, newsletters, or promotional content (with your consent).

3. AI-Generated Content Disclaimer

Any content generated by our AI tools (text, images, recommendations) is provided for your use, subject to your review and approval.

ITS Creative is not liable for inaccuracies, copyright disputes, or misuse of AI-generated content.

Data provided for AI input will not be sold or shared with unrelated third parties.

4. Data Sharing & Disclosure

We do not sell, trade, or rent personal information. Data may only be shared in these cases:

• Service Providers: Payment gateways, cloud hosting, analytics, customer support tools.
• Legal Compliance: When required by law, regulation, or government authority.
• Business Transactions: In the event of a merger, acquisition, or restructuring, your data may be transferred securely.

5. Cookies & Tracking

We use cookies and similar technologies to:

• Store preferences and improve browsing experience.
• Analyze website performance and traffic.
• Deliver relevant recommendations and services.
• You may disable cookies in your browser settings, but some features may not work properly.

6. E-Commerce & Third-Party Responsibility

For platforms developed by ITS Creative (e.g., e-commerce systems, loyalty platforms):

• ITS Creative provides the software infrastructure only.
• Transaction details, product listings, and order fulfillment are solely the responsibility of merchants and customers.
• We are not liable for fraud, product quality, or delivery issues between sellers and buyers.

7. Data Security

We implement industry-standard measures (encryption, firewalls, access controls) to protect personal and transactional data.

However, no system is 100% secure—users are advised to maintain strong passwords and exercise caution.

8. Your Rights

You have the right to:

• Access and request a copy of your personal data.
• Update or correct your information.
• Withdraw consent for marketing communications.
• Request deletion of your data, subject to legal or contractual limitations.

9. Data Retention

We retain personal information only as long as necessary to provide services, fulfill legal obligations, or resolve disputes.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

• 📧
• admin@myits.co